Refund & Cancellation Policy

Effective 3 November 2026 · Equality Software Ltd

Failed conversions are refunded automatically

If you paid a conversion fee and the conversion fails or cannot be completed by your operator, SIM2eSIM refunds the fee automatically to the original payment method. You do not need to ask. Refunds normally appear within 5-10 working days, depending on your bank or Google Play.

Cancelling before your operator is contacted

If you change your mind after paying but before SIM2eSIM contacts your operator, email khaled.a@softwareequality.com with your conversion reference and we will refund you in full.

Subscriptions (SIM2eSIM Plus)

• Cancel any time: Google Play → Payments & subscriptions, or the link in your Stripe receipt. You keep the benefits until the end of the period you paid for.
• You can ask for a refund within 14 days of first subscribing if you have not used a fee-waived conversion.

Operator charges

Fees your mobile operator charges for issuing an eSIM are set and refunded by your operator, not by us.

Your statutory rights

This policy does not affect your rights under the UK Consumer Rights Act 2015 or equivalent law where you live.